Elizabeth Schreiber, property manager of the Del Mar Highlands Town Center, told the Carmel Valley Community Planning Board Feb. 9 that the center has been fielding a high volume of feedback from customers through its web site and through on-site surveys.
"There are three things we are hearing loud and clear," said Schreiber of customers' requests for improved gathering places, improved restaurant selections and frustrations with the parking lot.
Schreiber said people want more places where they can linger, enjoy the outdoors, have a cup of coffee and meet friends.
"We were glad to hear that because that's something we want to bring," Schreiber said.
Residents also want more sit-down and full-service eateries in the center and Schreiber said they are speaking to several restaurants about coming to Carmel Valley.
She said traffic engineers are looking at "every square inch" to try and find room for more parking spaces or ways to improve the traffic flow in the parking lot.
"I like how you did community input before you developed your plan," said Pacific Highlands Ranch resident Karen Dubey. "The community of Carmel Valley is lucky that they have you."
Schreiber said she hopes to have design work for renovations finished on the 20-year-old center by summer, with construction starting in January 2011. They aim to have renovations complete by summer 2011.
Among the renovations will be the movie theater. UltraStar's lease is up in December 2010 and it is among five other boutique cinemas pitching plans on how best to update the theater. When the renovation is complete, Schreiber said people will have a new luxury theater to enjoy.