Kevin Faulconer

City probe finds 'human error' responsible for spiking hundreds of water bills

City probe finds 'human error' responsible for spiking hundreds of water bills

The city overcharged residents by more than $100,000 in January for water they didn’t use, officials said Thursday, Feb. 8, following a months-long public outcry over skyrocketing bills.

The findings are the result of an internal review by the Public Utilities Department last week that officials said traced the billing errors back to a single worker who had misread 343 meters in November and December.

“Let me say that the individual is no longer a city employee,” said PUD Director Vic Bianes, declining to provide further details on the person implicated. “This is a human-error issue with the input into the handheld device.

“I’m very confident that in this particular...

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