The City of Del Mar is launching a Citizen Satisfaction Survey to better understand the community’s satisfaction with core services provided by the City. Registered voters will receive a personalized postcard in the mail the week of Nov. 24, with a customized access code to take the survey online. The survey will be available online through midnight, Sunday, Dec. 21. The survey includes 20 questions and should take less than 10 minutes to complete. The survey is accessible online at www.delmarsurvey.com and hard copies will be available at City Hall or upon request by calling (858) 755-9313. Survey responses are completely confidential.
Results of the survey will be received and tabulated by a third-party consulting firm that specializes in these types of surveys and presented to the City Council in early 2015.
Local governments commonly conduct satisfaction surveys to measure citizen opinions on service performance. The City of Del Mar last conducted a satisfaction survey in 2006. The City Council and City management will use the results of this survey to evaluate performance of City services and programs and to prioritize and make decisions on allocating resources for the City’s upcoming budget-setting process.
The City of Del Mar values citizen input and encourages participation from residents to learn how to better serve the community. For information on the survey, contact Assistant to the City Manager Kristen Crane at (858) 755-9313.