By Diane Y. Welch
Jim Williams is a California native, born and raised in La Mesa. His son attended the same elementary school that he attended, and remarkably, they had the same teacher. So it’s not surprising that Williams’ strong links to community, and his own family continuity, led him to start a business where his East County roots had long ago taken hold.
For more than 20 years, Williams has been in the propane business and has learned everything there is to learn about propane, he said. After being employed by a major national propane company, he learned how to respect and handle this volatile gas by taking classes in a special school program. However, in Southern California there were few opportunities to grow and expand his territory, so he took it upon himself to do just that.
“Working for the big national propane companies, I learned about customer service,” said Williams with his tongue planted firmly in his cheek. “I knew if I started my own company, I would do things much differently.”
From Williams’ point of view, customer service fell far short of what he deemed an acceptable level, and he was determined to surpass that standard.
So he made a stand, left the corporate world of propane and started his own family-run business in 2000. Propane Delivery Service was founded with its headquarters on the border of El Cajon and Alpine. Williams’ sister, Tomi McCloskey, was hired to work in the office and now runs operations with the close company of two mascot dogs, Archie and Bailey, Boston terriers who constantly “hang out in the office,” said Williams.
There are five delivery trucks in the fleet and they travel the length and breadth of San Diego County, from Rancho Santa Fe to the Mexican border and inland to East County. The high-quality propane is delivered from Los Angeles refineries and is stored in PDS storage tanks in Alpine.
PDS is one of San Diego County’s largest family-owned propane companies and has been serving hundreds of residential homeowners, hotels and restaurants, commercial and industrial businesses for 14 years.
“We think about propane 24/7,” said Williams. “Our job is to be sure that we exceed a client’s expectations in terms of products, service and delivery, so we also offer 24-hour service.”
Most of Propane Delivery Service’s customers have been with them since the company started, and more than 80 percent of the company’s new clients come from referrals by these satisfied customers. The pricing of PDS is very competitive, with expert installation skills for any application and free estimates along with unmatched propane knowledge, which has resulted in its countywide success.
The drivers are handpicked by Williams, and are friendly and very knowledgeable, he said. The company offers regular specials for its customers that change from time to time, with the most recent discounts posted on its website. Propane Delivery Servicedelivers to homes, companies, hotels and restaurants and with its competitive pricing is in high demand.
Visit www.propanedeliveryservice.com for more about Propane Delivery Service or call 760-721-8600.
Business spotlights are developed through this newspaper’s advertising department in support of our advertisers.